Terms and Conditions

Terms and Conditions of mlisme.com

§1 General Provisions

1. Owner of the Website:
   The website at mlisme.com is operated by Hanna Ciszewska, conducting business under the name Hanna Ciszewska Couture, located at Tadeusza Apolinarego Wendy 1-3, 70-655 Szczecin, Poland. The business is registered in the Central Register and Information on Business Activity under the Tax Identification Number (NIP): 9552586037 and the National Business Registry Number (REGON): 540824102.

2. Scope of the Terms:
   These Terms and Conditions define the rules for using the Website and its functionalities, including, among others, the type and scope of services provided (including electronic services rendered by the owner), the conditions and rules for placing orders, technical requirements, the method of concluding and terminating distance contracts, payment terms and conditions, delivery conditions, and the procedure for complaint handling.

3. Contact Information:
   You may contact the Seller by writing to the email address: info@mlisme.com or by phone at +48 506 960 468.

§2 Definitions

• Price: The monetary value that the Client is obliged to pay to the Seller.
• Business Day: A weekday from Monday to Friday, excluding public holidays.
• Delivery: The provision of the Goods to the Client by the Seller.
• Civil Code: The Civil Code Act of April 23, 1964.
• Client: An entity purchasing a Good for personal consumption and acquiring ownership rights or intending to purchase. This includes a natural person with full legal capacity, or—in cases provided by generally applicable law—a natural person with limited legal capacity, a legal person, or an organizational unit without legal personality to which legal capacity is granted by law, who has entered into or intends to enter into a Contract with the Seller.
• Consumer: A natural person engaging in a legal transaction with an entrepreneur not directly related to his/her business or professional activity (as defined pursuant to Article 22-1 of the Civil Code).
• Offer: The proposal of available Products on the Website, including essential information about the Product or Service. The Offer may also contain usage instructions or detailed conditions for using a given function (if available).
• Privacy Policy: The document specifying the principles of personal data processing, available at http://mlisme.com/pl/polityka-prywatnosci/.
• Product: Any Good or Service as defined in Article 2 point 3 of the Act on Counteracting Unfair Market Practices; a Product is offered for a fee unless stated otherwise.
• Physical Product: A product subject to physical shipment by mail/courier or one that may be picked up in person.
• Entrepreneur: A natural person, legal person, or an organizational unit without legal personality, to which legal capacity is granted by a separate statute, conducting business on its own behalf and using the Website.
• Entrepreneur with Consumer Rights: A natural person entering into a contract directly related to his/her business activity, where it is evident from the contract that it does not have a professional character, particularly considering the subject of the business activity published in the Central Register and Information on Business Activity.
• Terms and Conditions: These Terms and Conditions defining the rules for using the Website, placing orders, and the process of fulfilling orders by the Seller.
• Website: The mlisme.com site on which the Seller sells Products.
• Seller: Hanna Ciszewska, conducting business under the name Hanna Ciszewska Couture, located at Tadeusza Apolinarego Wendy 1-3, 70-655 Szczecin. The business is registered in the Central Register and Information on Business Activity under NIP: 9552586037, REGON: 540824102.
• Goods: The item(s) that are the subject of the Contract between the Seller and the Client.
• Contract: The mutual agreement between the Seller and the Client defining their rights and obligations.
• Distance Contract: A contract concluded without the simultaneous physical presence of the parties, using one or more means of remote communication until the conclusion of the contract.
• Service: Any activity involving an immaterial component that affects the Client or his/her property without transferring ownership rights.
• Electronic Service: A service provided electronically via the Website; a service as defined in Article 2 point 4 of the Act on the Provision of Electronic Services.
• User: An entity using the Website.
• Purchase: The transfer of ownership to the Client, whether for a fee or free of charge.

§3 Electronic Services on the Website

1. The following electronic services are available on the Website: language version change, user account, newsletter, search engine, and product filtering.
2. These services are provided within the scope described directly on the Website.
3. The provision of electronic services to Clients on the Website is subject to the conditions set forth in these Terms and Conditions.
4. Using electronic services involves data transmission via the Internet, which is subject to risks characteristic of this network.
5. The transmission of unlawful or illegal content is prohibited, including, in particular, materials promoting terrorism, depicting sexual exploitation of children, promoting racism and xenophobia, or infringing on intellectual property rights. Detailed information on prohibited content is provided in the section “Content Restrictions – Illegal Content and Content Incompatible with the Terms, Reporting of Illegal Content, Contact Point” of these Terms and Conditions.

§4 Conclusion of Contracts

1. The Terms and Conditions and the Offer define the rules for cooperation and the conditions for executing a Contract.
2. The Terms and Conditions are made available to the Client free of charge at the bottom of the Website. The content of the Terms and Conditions may be recorded by the Client by downloading, saving to a medium, or printing at any time from the Website.
3. The Client is not permitted to place an Order using incorrect personal data, anonymously, or under a pseudonym.
4. The Terms and Conditions and the Offer do not limit or exclude the rights of the Client who is a Consumer or an Entrepreneur with Consumer Rights as provided by mandatory legal provisions.
5. In the event of discrepancies between the content of the Terms and Conditions and the Offer, the Offer shall prevail.
6. The Contract is concluded at the moment of clicking the button that clearly indicates the intention to purchase with an obligation to pay or at the moment of explicit confirmation of the intention to place an Order via electronic means.
7. Order receipt will be confirmed electronically. The Contract is deemed concluded upon receipt of the order/shipping confirmation sent in a separate message.
8. The Client is prohibited from submitting content of an unlawful nature and is obliged to use the Website in accordance with applicable law, these Terms and Conditions, and good practices, with due respect for personal rights and intellectual property rights, in particular copyrights belonging to the Seller or third parties, and in a manner that does not disrupt the operation of the Website.

§5 Price

1. The Price is expressed as a gross amount and includes all taxes required by law, unless the Seller has explicitly indicated otherwise in the Offer.
2. The Seller informs that they are not a VAT payer.
3. The Price does not include delivery costs or other additional costs that the Client is obliged to bear, and the Client will be informed about these costs before placing an Order.
4. Discounted Price refers to the price applicable after a reduction in the Product’s price.
5. Lowest Price is the lowest price for a Product that was in effect during the 30 days prior to the introduction of a discount; in the case of a Product offered for sale for less than 30 days, the Lowest Price is the lowest price in effect from the day the Product began to be offered until the discount is introduced.
6. The Seller reserves the right to change Product prices and to conduct or cancel promotional campaigns. Any price changes come into effect from the moment they are published on the Website and do not affect already concluded Contracts. Promotions conducted by the Seller cannot be combined unless the regulation of the given promotion states otherwise. Detailed information is provided in the conditions or the regulation of each promotion.

§6 Terms of Cooperation and Ordering on the Service

1. Service Availability
   The Service is available to the Client 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays, and public holidays will be processed on the next business day. The Seller reserves the right to temporarily disable the Service for technical reasons.

2. Payment Processing
   The Seller utilizes external online payment operators to ensure secure transactions. Online payments are processed by Autopay S.A. and Stripe.

3. Methods of Payment
   For your convenience, the following payment methods are offered for ordered Products:

   a) Bank Transfer:
   After prior contact, payment should be made to the Seller’s bank account. The Product will be dispatched immediately upon confirmation of the transfer.

   b) Electronic Transfer:
   Payment is processed via the Autopay S.A. or Stripe platforms, whereby the Client will be redirected to the dedicated payment operator’s page.

   c) Card Payment:
   We accept the following payment cards:
   • Visa
   • Visa Electron
   • Mastercard
   • MasterCard Electronic
   • Maestro

4. Payment Deadline
   The Client is obliged to make the payment immediately after placing the order, unless the Offer’s conditions or the chosen payment method specify otherwise.

5. Order Placement Procedure
   To make a purchase, the Client should:

   • Select the Product(s) by clicking the “add to cart” button (or its equivalent),
   • Complete the required information (e.g., personal data, preferred payment method, and delivery option),
   • Review the full details regarding the total price, including delivery costs and any additional charges,
   • Accept the Terms and complete the payment, which simultaneously constitutes the placement of an order. An order confirmation will be sent electronically.

6. Contract Conclusion
   Upon finalizing the transaction, the Seller will provide the Client with the complete terms of the contract, unless these have been made available prior to the conclusion of the contract.

7. Order Cancellation
   The Seller reserves the right to cancel the order in the following cases: The Seller reserves the right to cancel the order if:
   1. The order form is incorrectly completed by the Client despite a request to supply missing information,
   2. Payment is not made within 7 days of placing the order,
   3. The order is placed using automated tools (such as software, bots, crawlers, spiders) or third-party services.

§7 Physical Product – Order Fulfillment

1. If one or more items are no longer available, the Client will be informed electronically that the purchase contract for those items (as listed in the email) cannot be concluded.
2. The Product ordered by the Client will be shipped after the full price, including delivery costs, has been paid by the Client.
3. Orders are fulfilled throughout Poland. When the delivery time is provided in Business Days, it refers to all days from Monday to Friday, excluding public holidays.
4. Orders may be fulfilled outside of Poland if the available delivery methods include the option to ship to the respective country.
5. The ordered Goods will be shipped no later than 14 days from the date of purchase, unless otherwise specified in the Offer.

§8 Technical Requirements

1. The Client may use the Website in accordance with applicable laws and these Terms and Conditions.
2. The Seller declares that the public nature of the Internet and the use of electronic services may expose Client data to unauthorized acquisition or modification; therefore, Clients should apply appropriate technical measures to minimize these risks.
3. In order to use the Website or place an Order, the Client must have:
   a) A current version of a web browser supported by its manufacturer (e.g., Opera, Mozilla Firefox, Google Chrome) with Internet access;
   b) An active email account.
4. If additional technical requirements are necessary to use the Website or order Products, the Client will be informed of them before using the Website or placing an Order.

§9 Complaints

1. The Seller is responsible for ensuring that the Product complies with the sales contract in accordance with Article 43a and subsequent provisions of the Consumer Rights Act.
2. This section specifies the rules for liability regarding the conformity of the delivered Goods with the Contract, applicable to Consumers and Entrepreneurs with Consumer Rights for contracts concluded from January 1, 2023.
3. For contracts involving the transfer of ownership of the Goods (in particular, sales contracts, supply contracts, and contracts for a work considered as a Good), the provisions of Title XI, Book Three, Chapter II of the Civil Code of April 23, 1964, do not apply; only the Consumer Rights Act applies. The purpose of this Terms and Conditions is not to limit or change these provisions.
4. If the Product does not conform to the Contract, the Client may request its repair or replacement or, in cases provided by law, withdraw from the Contract.
5. The Seller may opt for repair when the Client requests a replacement, or for replacement when the Client requests repair, if it is impossible to bring the Product into conformity with the Contract by the method chosen by the Client or if doing so would entail excessive costs for the Seller. If both repair and replacement are impossible or would entail excessive costs, the Seller may refuse to bring the Product into conformity with the Contract.
6. If the Product does not conform to the Contract, the Client may submit a statement for a price reduction or for withdrawal from the Contract when:
   
   • The Seller has refused to or has not brought the Product into conformity with the Contract;
   • The non-conformity of the Product persists despite the Seller’s attempts to rectify it;
   • The non-conformity is so significant that it justifies an immediate price reduction or withdrawal from the Contract;
   • The Seller’s statement or the circumstances clearly indicate that the Seller will not bring the Product into conformity with the Contract within a reasonable time or without excessive inconvenience to the Client.
7. The Client cannot withdraw from the Contract if the non-conformity of the Product is minor.
8. In the event of withdrawal from the Contract, the Client shall immediately return the Product to the Seller at his/her own cost. The Seller will refund the Client the Price along with the original delivery costs (up to the cost of the cheapest standard delivery method offered by the Seller) immediately, but no later than 14 days from the date of receiving the Product or proof of its return.
9. Complaints regarding non-conformity of the Product with the Contract should be submitted to the Seller’s correspondence address or email as indicated in these Terms and Conditions. The complaint must contain sufficient information to identify the Client, the subject of the complaint, and the Client’s requests.
10. In the case of receiving an incomplete complaint that prevents its processing, the Seller will request the Client to supplement the complaint, under penalty of leaving it unresolved. The Client may use the complaint form provided as Appendix No. 2 to these Terms and Conditions.
11. All complaints will be resolved promptly, no later than 14 days from the date of submission, and the complainant will receive a response via email to the address from which the complaint was sent.
12. Any deficiencies in the complaint submission will be promptly communicated to the Client along with instructions on how to supplement the complaint.
13. The provisions of this section do not apply to a Product that serves solely as a carrier of digital content.
14. The provisions regarding the Consumer shall apply accordingly also to contracts concluded by an Individual Entrepreneur with Consumer Rights.

§10 Warranty

Apart from the rights arising from statutory warranty provisions, some Products may be covered by a warranty. In such cases, warranty details will be specified in the Offer or in a separate document in accordance with the principles provided by the Consumer Rights Act.

§11 Right of Withdrawal

1. This section defines the rules for withdrawal from the Contract by a Consumer or an Entrepreneur with Consumer Rights.
2. A Client who is a Consumer or an Entrepreneur with Consumer Rights has the right to withdraw from the Contract within 14 days. To exercise this right, the Client must notify the Seller with an unequivocal statement (for example, via email or letter) sent to the address specified in these Terms and Conditions. A sample withdrawal form is provided as Appendix No. 1 to these Terms and Conditions.
3. The right to withdraw from the Contract does not apply to certain types of Contracts, of which the Client will be informed before placing an Order.
4. The Client mentioned in paragraph 2 is responsible for any reduction in the value of the Product if it is used beyond what is necessary to determine its nature, features, and functionality.

§12 Returns – Effects of Withdrawal from the Contract

1. In the event of withdrawal from the Contract by the Client, the Seller is obliged to refund all payments received from the Client (including delivery costs up to the cost of the cheapest option offered by the Seller) promptly, but no later than 14 days from receiving the withdrawal notification.
2. The Client may submit a request for a return electronically at info@mlisme.com or by using the form available on the Website.
3. The Product must be returned to the following address:
   AS YOU WISH – mlisme returns | Tadeusza Apolinarego Wendy 1-3, 70-655 Szczecin
4. Refunds will be issued using the same payment method used by the Client in the original transaction, unless another method is explicitly agreed upon.
5. The Seller reserves the right to withhold the refund until the returned Product is received or until the Client provides proof of its dispatch, whichever occurs first.
6. The Client is obliged to return the Product to the Seller immediately, but no later than 14 days from the date of notifying the Seller about the withdrawal from the Contract. The deadline is considered met if the Product is dispatched within 14 days.
7. The Seller will refund the Client the cost of delivering the Product up to the amount of the cheapest standard delivery option offered by the Seller. The Seller is not obligated to refund any difference in delivery costs.
8. The Seller does not cover the cost of return shipping in the event of withdrawal from the Contract within the 14-day period.

§13 User Panel

1. The Seller may create a User Account for the Client—an individual panel set up by the Seller for the Client to access the Seller’s Products after the Client completes registration and enters into a free agreement for the creation and maintenance of the User Account. This agreement is concluded for an indefinite period.
2. The Client may create a User Account by registering on the Website.
3. The Client may not possess multiple User Accounts or share the User Account with third parties.
4. The Seller will send information regarding the User Account to the email address provided by the Client. The Client is obliged to set an individual password for the Account. In the case where the system automatically generates a password for registration purposes, the Client must change it immediately after registration.
5. The Client may request the deletion of the User Account by sending an appropriate request (e.g., via email) to the Seller, with a 14-day notice period.
6. Deletion of the User Account may result in the loss of access to Products available within the Account.
7. The Seller reserves the right to terminate the agreement for the creation and maintenance of the User Account:
   a) For valid reasons, with a 14-day notice period (applicable to Clients who are Consumers or Entrepreneurs with Consumer Rights);
   b) Without stating a reason, with immediate effect (applicable to Clients who are not Consumers or Entrepreneurs with Consumer Rights).

§14 Image Use

1. The Client acknowledges that his/her image, shared in the course of cooperation with the Seller, may be recorded and distributed for educational, archival, and Contract-related purposes.
2. Enabling the camera during online transmissions (e.g., webinars or online meetings) or otherwise providing the image to the Seller constitutes consent to record, use, and distribute the Client’s image in the form of photographs or recordings from the online transmission or cooperation for the purposes specified in paragraph 1.
3. Processing the Client’s image for marketing and promotional purposes requires separate consent.
4. The image referred to in this paragraph may be used in various forms of electronic processing, cropping, and composition, and may be combined with images of other persons participating in the online transmission. Video and audio recordings including the Client’s participation may be edited, modified, and incorporated into other materials produced as part of the Seller’s activities. This consent covers all forms of publication.
5. The Client must not record, use, or distribute the image of other participants or presenters without their prior consent.

§15 Copyrights and Licenses

1. All materials provided by the Seller, including Products, photographs, texts, graphics, multimedia, and trademarks, are works protected by copyright law.
2. The copyrights to the aforementioned materials are held by the Seller or by another entity from which the Seller has obtained the appropriate license. The materials may also be used by the Seller based on another legal basis.
3. All materials provided by the Seller may be used solely by the Client for personal purposes, unless otherwise specified in the Offer. Unauthorized distribution, sharing, copying, or downloading of these materials beyond the scope of permitted use is prohibited.
4. The Seller grants the Client a non-exclusive license, without the right to sublicense and without territorial limitations. Any time restrictions result from the Offer or these Terms and Conditions, and the license fee is included in the Price.
5. The Client is entitled to use the materials in the following fields of exploitation:
   
   • Recording and reproduction of the work—producing copies using printing, reprographic, magnetic, or digital techniques for personal use;
   • Distribution of the original Physical Product—circulating, lending, or leasing the original;
   • Public dissemination of the work in any manner other than described above—public performance, exhibition, display, playback, broadcasting, and making the work publicly available in a manner allowing anyone to access it at a place and time of their choosing.
6. In case of a breach of the restrictions mentioned in this paragraph, including infringement of copyrights, the Seller is entitled to claim compensation and redress. The Client may be held liable under civil or criminal law.
7. The Seller reserves the right to periodically update the Products.
8. These Terms and Conditions are governed by Polish law.

§16 Final Provisions

1. During the occurrence of force majeure, the Parties to the Contract shall be released from any liability for non-performance or improper performance, provided that the circumstances of force majeure constitute an obstacle to fulfilling the Contract. This also applies to the period immediately preceding or following the force majeure event if the effects of force majeure in that period hinder the performance of the Contract.
2. “Force majeure” shall be understood as a sudden or natural event, independent of the will and actions of the Parties, which could not have been foreseen or prevented (including, in particular, events such as floods, war, acts of terrorism, or the introduction of a state of emergency).
3. If the Client resides outside Poland, they must inform the Seller of their place of residence or registered office so that tax settlement can be performed in accordance with applicable regulations.
4. The use of the Products in a manner contrary to the law, good customs, or infringing on the personal rights of third parties, as well as the transmission of unlawful content, is prohibited.
5. Disputes and complaints shall be resolved amicably. A Consumer may approach:
   
   • A permanent consumer arbitration court to resolve a dispute arising from the concluded Contract;
   • The provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable resolution of the dispute between the Client and the Seller;
   • The district (municipal) consumer ombudsman or a consumer protection organization;
   • Or may use the ODR platform, which is designed for resolving disputes between consumers and entrepreneurs, available at http://ec.europa.eu/consumers/odr.
6. The Seller reserves the right to amend these Terms and Conditions for important reasons, in particular due to changes in applicable law (e.g., amendments to the Civil Code, Consumer Rights Act, or the Act on Electronic Services), decisions by UOKIK, PUODO, court rulings, or significant changes in business factors that have a causal link to the Seller’s service costs.
7. Polish law applies to any disputes, and the competent court shall be a Polish court.
8. In the case of a Client who is a Consumer, the provisions of these Terms do not deprive the Consumer of the protection granted by the laws of the country of his/her habitual residence; if such laws are more favorable and cannot be excluded by contract, they shall apply.
9. The principles regarding the processing of personal data are set out in the Privacy Policy.
10. These Terms and Conditions shall be effective as of March 20, 2025.

§17 Additional Provisions for Entrepreneurs

1. The provisions of this paragraph apply to an Entrepreneur who is not an Entrepreneur with Consumer Rights.
2. The competent court for resolving disputes between the Seller and an Entrepreneur who is not an Entrepreneur with Consumer Rights shall be the court with jurisdiction over the Seller’s registered office, except as provided by Article 46 § 2 of the Code of Civil Procedure.
3. The Seller has the right to immediately terminate the Contract with an Entrepreneur who is not an Entrepreneur with Consumer Rights by sending a termination notice to the Entrepreneur’s email or postal address. The Entrepreneur hereby waives any claims in this regard.
4. The Seller shall not be held liable for lost profits in relation to an Entrepreneur who is not an Entrepreneur with Consumer Rights.
5. For such Entrepreneurs, any liability for statutory warranty for physical or legal defects of the sold Goods is excluded. These Entrepreneurs are required to inspect the Goods upon delivery and to report any concerns immediately.
6. Entrepreneurs who are not Entrepreneurs with Consumer Rights do not have the right to withdraw from the Contract.
7. The provisions concerning returns and complaints in these Terms and Conditions shall not apply to such Entrepreneurs.
8. The Seller’s liability toward an Entrepreneur who is not an Entrepreneur with Consumer Rights is limited to twice the Seller’s remuneration for the executed Contract, unless the damage was caused intentionally.