FAQs
How can I place an order?
Orders can be placed online 24/7 via our website. Simply add the desired products to your shopping cart and proceed to checkout. You will receive an electronic confirmation once your order is submitted.
What payment methods do you accept?
We accept payments via bank transfer and electronic payment systems. Payment is made at the time of order placement.
In which currencies are the prices displayed?
Prices are presented in Polish złoty (PLN) and euros (EUR), and all amounts include applicable taxes unless stated otherwise.
How long does order processing and delivery take?
Your order is carefully prepared and dispatched within a maximum of 3 business days from the time it is placed.
- Domestic Delivery: Typically takes 2 business days, resulting in a total fulfillment time of 3 to 7 business days.
- European Delivery: The standard delivery time is up to 5 business days, with a total fulfillment time of 6 to 10 business days.
Can I track my shipment?
Yes, once your order is dispatched, you will receive a tracking number to monitor the status of your shipment.
How do I return a product?
You have the right to withdraw from the contract within 14 days from receipt of the shipment, provided that the product is complete, unused, and in its original packaging with tags. To initiate a return, please contact us at info@mlisme.com or via the website form, then send the product to:
AS YOU WISH – mlisme returns | Andrzeja Struga 78, 90-557 Łódź.
What should I do if I need to make a complaint?
If you experience any issues with a product, please contact us at info@mlisme.com. We will provide you with the details of our complaint procedure and take prompt action to resolve the issue.
Where can I find the full Terms and Conditions?
The full Terms and Conditions, containing all the detailed provisions, are available in the “Terms and Conditions” section on our website.
How can I contact customer service?
You can reach us via email at info@mlisme.com or by phone at +48 506 960 468.
If you have any further questions, our customer service team is always here to help.
